Returns
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I. Return Policy
Rich Carter ("Company", "we", "us" and "our") is committed to
ensuring customer satisfaction with our premium innerwear,
socks, and perfumes. We understand that sometimes a product may
not meet your expectations, and we want to make the return
process as smooth as possible.
Rich Carter will accept returns or exchanges for items that are in new condition, unworn, unaltered, and free of damages by the customer. For hygiene reasons, certain items such as innerwear may have specific return restrictions as outlined below.
Please read the following statement to learn more about our return and refund policies.
Rich Carter will accept returns or exchanges for items that are in new condition, unworn, unaltered, and free of damages by the customer. For hygiene reasons, certain items such as innerwear may have specific return restrictions as outlined below.
Please read the following statement to learn more about our return and refund policies.
II. Return Conditions
Rich Carter will accept returns for the following product
categories under specific conditions:
Return Eligibility Criteria
When you purchase innerwear, socks, or perfumes from our
Website, the following return conditions apply:
1. Eligible Items for Return
The following items are eligible for return or exchange:
- Socks - must be unworn, in original packaging with tags attached;
- Perfumes - must be unopened with original seal intact, no usage or testing;
- Gift sets and accessories - must be in original condition with all components;
- Damaged or defective items received due to shipping or manufacturing issues;
- Items that do not match the product description on our website;
- Wrong size items (applicable to socks only);
2. Non-Returnable Items
For health and hygiene reasons, the following items cannot be returned or exchanged:
For health and hygiene reasons, the following items cannot be returned or exchanged:
- Innerwear and undergarments - due to hygiene regulations;
- Opened or used perfumes;
- Items damaged by customer use or negligence;
- Items without original tags or packaging;
- Items purchased during clearance or special promotional sales (unless defective);
III. Return Timeline and Process
Rich Carter maintains specific timelines and procedures for
processing returns to ensure efficient service.
For a full refund or exchange, customers must initiate the
return process within 7 days after delivery. Items must be
returned with all original tags still attached and in their
original packaging. The return shipping must be completed within
14 days of the return request approval.
Return Process
To initiate a return, customers must follow these steps:
- Contact our customer service team via email or phone to request a return authorization;
- Provide order number, item details, and reason for return;
- Receive return authorization and shipping instructions;
- Package items securely with original packaging and tags;
- Ship items using the provided return shipping label;
- Track your return shipment until it reaches our facility;
IV. Refund Processing
Rich Carter is committed to processing refunds promptly once
returned items are received and inspected.
- Once we receive your returned item, our quality team will inspect it within 2-3 business days;
- We will notify you via email about the status of your return and refund eligibility;
- If your return is approved, we will initiate a refund to your original payment method;
- Refunds will be processed within 5-7 business days after approval;
- Credit card refunds may take additional time depending on your bank's processing policies;
- Shipping charges are non-refundable unless the return is due to our error;
V. Exchange Policy
1. Size Exchanges
For socks, we offer size exchanges subject to availability.
Exchange requests must be made within the same 7-day return
window. The replacement item will be shipped once we receive and
approve the original item return.
2. Product Exchanges
Product exchanges for different items are processed as returns
followed by new purchases. Customers will receive a full refund
for the returned item and can place a new order for the desired
product.
VI. Special Circumstances
Rich Carter recognizes that certain situations may require
special consideration for returns and refunds.
Defective or Damaged Items
If you receive damaged, defective, or incorrect items, Rich
Carter will provide a full refund including original shipping
costs and cover return shipping expenses. We may also offer
replacement products at no additional charge.
VII. Customer Responsibilities
Return and Refund Guidelines
- Customers are responsible for ensuring items are returned in their original condition with all tags and packaging intact;
- Return shipping costs are the customer's responsibility unless the return is due to Rich Carter's error;
- Customers should retain tracking information for return shipments until the refund is processed;
- False or fraudulent return claims may result in account suspension and legal action;
VIII. Gift Returns
1. Gift Return Policy
Items purchased as gifts can be returned by the recipient following the same return guidelines. Gift returns will be processed as store credit or exchange unless proof of original payment method is provided.
Items purchased as gifts can be returned by the recipient following the same return guidelines. Gift returns will be processed as store credit or exchange unless proof of original payment method is provided.
IX. Contact Information for Returns
If you have any questions or concerns regarding returns and
refunds, or need to initiate a return, please contact us through
email:
[email protected]
or phone: (+91) 9xxx932433