9+

Shipping

Have a question, feedback, or just want to say hello? We’re here to help! Reach out to the Rich Carter team for product inquiries, order assistance, or brand collaborations.

I. General Shipping Information
Rich Carter ("Company", "we", "us" and "our") is committed to delivering our premium innerwear, socks, and perfumes to customers across the United States with reliable and efficient shipping services.
For the purposes of this shipping policy ("Shipping Policy") and wherever the context so requires "you", "your", "yourself", "customer" shall mean any natural or legal person who places an order on our website at richcarter.com ("Website").
We value prompt delivery and secure packaging to ensure your Rich Carter products reach you in perfect condition.
Please read the following statement to learn more about our shipping procedures, timelines, and policies.

II. Shipping Coverage and Delivery Areas
Rich Carter currently provides shipping services across the United States through our trusted logistics partners. We ship innerwear, socks, and perfumes to all 50 states, ensuring our premium products reach customers nationwide.

Delivery Zones and Coverage

When you place an order for innerwear, socks, or perfumes on our Website, shipping availability and timelines depend on your delivery location:

1. Major Cities and Urban Areas
Shipping coverage for major metropolitan areas includes:

  • New York, Los Angeles, Chicago, Houston, Phoenix, Philadelphia, San Antonio;
  • Standard delivery time: 2-4 business days;
  • Express delivery available: 1-2 business days (additional charges apply);
  • Same-day delivery in select areas of NYC and LA;
  • Free shipping on orders above ₹85;
  • Cash on Delivery (COD) not available;
2. Suburban and Rural Areas
For smaller cities and towns across the United States:
  • Standard delivery time: 4-7 business days;
  • Free shipping on orders above ₹110;
  • Express delivery may not be available in all areas;
  • Additional delivery time may apply for remote locations;

III. Shipping Costs and Methods
Rich Carter offers multiple shipping options to meet diverse customer needs and preferences.

Our shipping charges are calculated based on order value, delivery location, and selected shipping method. We partner with leading courier services including FedEx, UPS, and USPS to ensure reliable delivery of your innerwear, socks, and perfume orders across the United States.

Shipping Rate Structure
Standard shipping rates apply as follows:
  • Orders below ₹35: ₹8.99 shipping charge;
  • Orders ₹35-₹84: ₹4.99 shipping charge;
  • Orders ₹85 and above: Free standard shipping;
  • Express delivery: Additional ₹12.99 (1-2 days delivery);
  • Same-day delivery: ₹24.99 (select metro areas only);
  • Overnight delivery: ₹19.99 (major cities only);

IV. Order Processing and Dispatch
Rich Carter maintains efficient order processing systems to ensure quick dispatch of innerwear, socks, and perfume orders.

  • Orders placed before 2:00 PM EST on business days are processed the same day;
  • Orders placed after 2:00 PM EST or on weekends/holidays are processed the next business day;
  • Order verification may take additional time for high-value orders or first-time customers;
  • Perfume orders may require additional safety packaging and handling time;
  • Bulk orders (above 10 items) may require 1-2 additional processing days;
  • Customers receive email notifications for order confirmation and dispatch;
V. Delivery Timeline and Tracking
1. Standard Delivery Timelines

Delivery timelines are calculated from the date of dispatch, not order placement. Rich Carter provides estimated delivery dates at checkout based on your pin code and selected shipping method.

2. Order Tracking

Once your order is dispatched, you will receive tracking information via email. Customers can track their orders using the tracking number on our website or the courier partner's tracking system (FedEx, UPS, or USPS).

VI. Special Shipping Considerations
Rich Carter takes special care in packaging and shipping different product categories to ensure quality and safety.

Product-Specific Shipping Guidelines
Different products require specific handling and packaging:
  • Innerwear: Individually wrapped in protective packaging with discrete outer packaging;
  • Socks: Bundled securely to prevent damage during transit;
  • Perfumes: Special cushioned packaging with fragile handling labels;
  • Gift boxes: Additional protective packaging to maintain presentation quality;
  • Combo offers: All items packaged together when possible to reduce shipping impact;

VII. Delivery Policies and Procedures
Customer Delivery Guidelines

  • Delivery attempts are made during business hours (9 AM to 6 PM) on weekdays;
  • Saturday delivery available in most areas (no additional charges for standard shipping);
  • Customers must provide accurate delivery address and contact information;
  • Signature confirmation required for orders above ₹150;
  • If delivery fails, courier partners will attempt redelivery or leave package at secure location;
  • Undelivered packages are held for 10 days before being returned to Rich Carter;
VIII. International Shipping
1. Current Shipping Scope

Rich Carter currently ships only within the United States. International shipping services are not available at this time. We are working on expanding our shipping capabilities to serve customers in Canada and other international markets in the future.

IX. Shipping Issues and Customer Support
If you experience any shipping delays, delivery issues, or have questions about your order status, please contact our customer support team. We are committed to resolving shipping-related concerns promptly.

For shipping inquiries and support, contact us through email: [email protected] or phone: (+91) 9xxx932433

What are you looking for ?

Trending searches : Innerwear Towel Perfume